5 hard skills or competencies (industry competencies) for Retail Sales Staff
Skill definition-Applying comprehensive knowledge of retail principles, inventory management, pricing strategies, and consumer behavior to effectively manage and operate retail businesses.
Level 1 Behaviors
(General Familiarity)
Defines the importance of effective merchandising strategies in boosting retail sales and profit margins.
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Level 2 Behaviors
(Light Experience)
Assists customers with product inquiries by providing information about features, pricing, and availability.
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Level 3 Behaviors
(Moderate Experience)
Addresses intricate complaints and concerns effectively to ensure customer satisfaction and retention.
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Level 4 Behaviors
(Extensive Experience)
Contributes to the development of retail pricing strategies to maximize profitability and competitiveness.
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Level 5 Behaviors
(Mastery)
Champions the adoption of predictive analytics to optimize pricing, inventory management, and marketing strategies.
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Skill definition-Communicating and engaging with customers to boost satisfaction, loyalty, and retention for the sales and revenue growth of retail stores.
Level 1 Behaviors
(General Familiarity)
Cites the different types of communication techniques used in interacting with retail customers.
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Level 2 Behaviors
(Light Experience)
Communicates with customers to elucidate and comprehend their specific needs.
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Level 3 Behaviors
(Moderate Experience)
Handles and resolves customer complaints or escalations to ensure customer retention.
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Level 4 Behaviors
(Extensive Experience)
Audits customer interaction analysis to identify underlying customer trends and needs or concerns.
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Level 5 Behaviors
(Mastery)
Builds and benchmarks industry best practices in retail customer interaction to set new standards for excellence.
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5 general skills or competencies (Job family competencies) for Retail Sales Staff
Skill definition-Attracting and converting new customers for our business.
Level 1 Behaviors
(General Familiarity)
Cites examples of key performance metrics related to customer acquisition.
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Level 2 Behaviors
(Light Experience)
Applies effective methodologies to support customer acquisition goals.
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Level 3 Behaviors
(Moderate Experience)
Analyzes existing strategies to identify opportunities to enhance customer acquisition rate.
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Level 4 Behaviors
(Extensive Experience)
Collaborates with cross-functional teams to generate acquisition strategies and drive customer advocacy.
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Level 5 Behaviors
(Mastery)
Builds customer loyalty programs to target high-potential opportunities for customer acquisitions.
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Skill definition-Collecting, analyzing, interpreting, and applying customer data to gain insights into their behavior, preferences, and needs.
Level 1 Behaviors
(General Familiarity)
Cites data regulations and privacy governing the collection of customer behavior analytics.
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Level 2 Behaviors
(Light Experience)
Applies best practices and standard procedures to collect, analyze and interpret customer behavior data.
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Level 3 Behaviors
(Moderate Experience)
Monitors customer engagement metrics across different channels to track customer behavior and interactions.
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Level 4 Behaviors
(Extensive Experience)
Enforces data privacy regulations and ethical considerations to handle customer behavior data safely.
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Level 5 Behaviors
(Mastery)
Conceptualizes cutting-edge analytics frameworks to drive customer-centric strategies.
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8 soft skills or competencies (core competencies) for Retail Sales Staff
Skill definition-Ability to identify one's own strengths, set goals and work hard in achieving goals, standards, and targets without external rewards or punishments.
Level 1 Behaviors
(General Familiarity)
Cites examples and traits of being self-motivated.
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Level 2 Behaviors
(Light Experience)
Clearly defines one's strengths, weakness, aspirations, and work styles.
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Level 3 Behaviors
(Moderate Experience)
Assesses past mistakes and makes changes that will lead to success.
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Level 4 Behaviors
(Extensive Experience)
Acts as a role model for positivity, optimism, and hard work.
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Level 5 Behaviors
(Mastery)
Creates a transparent and open working environment within our organization.
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Skill definition-Adapting, responding to, and dealing with the changing environment and new situations.
Level 1 Behaviors
(General Familiarity)
Agrees that change is inevitable and that we must be able and willing to adapt.
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Level 2 Behaviors
(Light Experience)
Adjusts seamlessly to new or changing assignments, processes, and people.
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Level 3 Behaviors
(Moderate Experience)
Conducts brainstorming sessions to find new approaches to solving new problems.
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Level 4 Behaviors
(Extensive Experience)
Adjusts departmental priorities and resource allocations to support changing needs.
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Level 5 Behaviors
(Mastery)
Develops and fine-tunes transitional programs to achieve the desired performance.
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Summary of Retail Sales Staff skills and competencies
There are 5 hard skills for Retail Sales Staff, Retail Industry, Retail Customer Interaction, Product Demonstration, etc.
5 general skills for Retail Sales Staff, Customer Acquisition, Customer Behavior Analytics, Promotion, etc.
8 soft skills for Retail Sales Staff, Self-Motivation, Flexibility, Initiative, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Retail Sales Staff, he or she needs to be proficient in Self-Motivation, be proficient in Flexibility, and be proficient in Initiative.